We have included almost all the features and if you don’t find what you are having in your mind, just get it clarified with us. May be we are having another name for the same feature that you are talking about.
An auto-attendant is a prerecorded “menu” system that can be used to direct callers to different departments or employees within your company.
Easily set the days and times during which callers can reach your staff via phone. You can use Business Hour Rules to create different phone call behaviours based on day and time.
Easily block your caller ID information from being displayed to the party you are calling. This feature is helpful when you wish to temporarily mask caller ID for privacy reasons.
This feature lets you see the name and number of the person calling you before you answer. You can also use this feature to display your company’s name and phone number when you call out.
Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. When you leave the office, you can forward your extension and receive your calls anywhere.
Our Hosted PBX service includes a very powerful but user-friendly web interface that allows you to control virtually every aspect of your service online, at any time, from anywhere. Training and support materials are also available online.
Receive voicemail notification via e-mail, pager, smartphone and on your telephone (message waiting indicator). Voicemails can also be received as attachments in your e-mail box which you can listen to through your speakers.
Each employee in your organization gets their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store up to 50 voicemail messages at a time.
Both our Dedicated and Shared Lines plans allow your staff to have an unlimited number of internal calls active at any time. Employees can reach each other even if they are in different physical locations without tying up any external lines.
Traditional telephone systems only allow you to receive a limited number of calls based on how many physical telephone lines you have installed at the office. With our Hosted PBX service you can easily scale your number of lines to meet your needs.
A soft phone is a telephone that runs on your computer using a headset. It allows you to make and receive calls from any location, using your computer. Our service is compatible with popular soft phones such as X-Lite, Eyebeam, Bria, Zoiper, and Zoiper Biz.
Use our web interface to easily track the details of incoming and outgoing calls, such as: date and time, who called your company, which of your staff placed outgoing calls, duration of each call, and much more.
Our Hosted PBX allows you to have as many phone numbers as you like. Offer customers in specific regions a local number so that they can reach you without calling long-distance. Each number can have a unique greeting and call flow.
Unlike traditional telephone systems, our plans allow you to add as many lines as you like, with no need to change your network infrastructure. Easily scale with our Hosted PBX service and pay only for the capacity you need.
Our Hosted PBX is completely virtual, allowing you to connect multiple offices together as if they were one. This means you can dial employees’ extensions directly, even if they are not in the same office as you.
The message waiting indicator is a light which flashes on your phone whenever you have a voice mail waiting for you. You will also hear a broken dial tone when using the telephone which lets you know that you have a message waiting
Traditional hardware PBX solutions are very expensive to purchase and install. With Hosted PBX, hardware costs are much lower. Many customers use our service through Soft Phones or existing analog phones coupled to adapters.
A live extension transfer allows you to transfer callers from one employee to another, or even to an outside phone number. For instance you can transfer a customer to a technical person at one of your suppliers.
Transfer your established numbers when you switch to our service.
A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to “hunt” for someone to answer the call.
You can make free calls to other employees simply by dialing their extension. It does not matter where that employee is located – you will not have to pay long distance charges or incur any type of cost.
With our Hosted PBX service you can always call other subscribers for free by simply dialing their number, no matter where that subscriber is located.
Employees can work from anywhere with Easy Office Phone’s Hosted PBX – from home, on a cell phone, at a hotel or another office. Calls can be sent to multiple locations at once, meaning you can answer no matter where you are at the moment.
Employee status indicators show you whether a particular person is on the phone or receiving a call. This feature will work regardless of where your staff are physically located.
DND mode routes any calls to your extension to voicemail. This is a useful feature if you are busy meeting with a customer or co-worker and do not want to be interrupted.
Perfect for employees who wish to have customers reach them directly, without having to call the company’s main phone number. When someone calls this number they will be connected immediately or get voicemail if the employee is unavailable
Multiple people in a department can receive incoming calls at the same time. If a customer was trying to contact the sales department you could have any number of phones ring at once. Call labels are commonly used with this feature.
Route calls differently based on day and/or time. For example, you can easily send calls to different hunt groups such as an after-hours sales team and a regular hour sales team.
While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages.
Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call.
This feature allows staff to see in advance which department or product a caller chooses, and then answer with an appropriate greeting such as “Hello, this is Sales, how can I help you?”
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